Orders
How ordering works
Every step from adding a product to your cart to a delivered parcel, and what each order status means.
1. Cart
Add products to your cart and adjust quantities. The subtotal updates as you go. Entries marked information-only have no cart controls and cannot be ordered.
2. Checkout
Enter your contact and delivery details and choose a shipping option. The available options and the total depend on your destination and are shown before you confirm.
3. Order placed
You receive an order number. Any payment instructions supported by the configured method are shown with that order.
4. Awaiting payment
If the confirmed method is not completed immediately, the order remains awaiting payment. Follow only the instructions shown with that order.
5. Payment received
When the configured payment system confirms the transaction, the status changes to payment received and the order can move to fulfilment.
6. Processing
The order follows the confirmed fulfilment process. Packaging details are not promised until the fulfilment arrangement is confirmed.
7. Shipped and tracking
When the parcel is handed to the carrier, the status changes to shipped. As soon as the carrier registers the parcel, the tracking reference appears on your order page and on the track order page.
8. Delivered
The status changes to delivered once the carrier reports delivery. If something is wrong on arrival, report it straight away with your order number.
Changing or cancelling an order
Contact us as soon as possible with your order number. Whether a change or cancellation is possible depends on the current fulfilment status and the rules that apply to the order.
Product information is provided for general information only and does not replace professional medical advice. Availability and purchase eligibility may vary by product and destination.