Payment information

Available methods

A payment method is available only when it appears at checkout with the confirmed amount, currency and instructions. Unconfigured methods are not presented as active.

Step by step

The route from cart to a paid order is short and predictable.

• 1. Review the products, destination and confirmed charges
• 2. Select one of the methods shown at checkout
• 3. Follow the instructions tied to the order number
• 4. Check the order page for the latest confirmed payment status

Why the reference matters

Where a method uses a payment reference, it links the transaction to the order. Copy the reference exactly as shown so the configured payment system can attempt a match.

Amount and currency

The confirmed amount and currency are shown with the order. Any applicable provider fees must be displayed before the order is submitted.

Processing time

Processing time depends on the selected payment method and provider. SILVERBACK LABS does not publish an unconfirmed timing; the order page shows the latest status available.

Other payment methods

SILVERBACK LABS does not claim support for bank transfer, cards, wallets or any other method unless it is configured and shown for the order at checkout.

Payment problems

If the amount or reference is incorrect, or you are unsure whether a payment was received, contact us with your order number and the non-sensitive transaction details requested by support.

Security

Never send full bank login credentials by email or through a support form. Use only the confirmed instructions presented by the configured checkout and payment provider.