Privacy statement

Who is responsible

SILVERBACK LABS operates this online store and is responsible for the personal data processed through it. The formal company and contact details of the operator are stated in the store's official company information, which is shown with your order and at checkout.

What we process

We process only what is needed to run a store and handle an order.

• Order details: products, amounts, order number and payment reference
• Contact and delivery details you provide at checkout
• Support correspondence you send us
• Technical data needed to serve the site securely

Why we process it

To accept and handle your order, to match your payment, to arrange shipping and tracking, to answer your questions and to meet our administrative and legal obligations.

Stored on your own device

Your cart, wishlist, language, currency and locally recorded orders are kept in your own browser's storage on the device you are using. That information stays on your device until you clear it, and you can remove it at any time with the reset action in the menu or in your account preferences.

Sharing

Order data is shared only with the parties needed to complete your order, such as the party that dispatches the parcel and the carrier that delivers it. We do not sell personal data and we do not share it for advertising purposes.

Tracking and profiling

This site does not run advertising trackers or profiling. See the cookie statement for exactly what is stored.

Retention

Order and payment records are kept for as long as the applicable administrative and tax obligations require. Support correspondence is kept for as long as it is useful for handling your question.

Your rights

You can ask for access to your data, correction of incorrect data, deletion where no retention obligation applies, and a copy of the data you provided. Send your request through the contact page and mention your order number where relevant.